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Customer Reviews
Shinespheree has an incredible selection of elegant, high-quality jewelry that truly stands out. Their designs are unique and beautifully crafted.
The customer service at Shinespheree is exceptional. They go above and beyond to ensure a satisfying shopping experience.
I love how Shinespheree incorporates sustainability into their business. It’s great to see a brand that cares about the environment while offering luxurious products.
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Frequently Asked Questions (FAQs)
How can I make returns or exchanges?
Eligible Products for Returns:
– Items can be returned or exchanged within 30 days of purchase.
– Merchandise under $75,000 is eligible for return or exchange.
– Merchandise $75,000 or more is eligible for exchange only (no refunds).
– Items must be in saleable condition and accompanied by the original sales receipt.
– Items must include original packaging, such as jewelry boxes, pouches, and warranty cards for watches.
– Personalized, altered, or engraved items are not eligible for return or exchange.
– Fragrances must be returned in their original packaging, including water seal stickers.
– Returns and exchanges are only allowed in the original country of purchase.
– Certain limited-edition or collaboration merchandise may be ineligible for returns.
How to Return an Online Purchase:
1. Print a return label from the Shinespheree website and drop the package off at a UPS location or schedule an at-home pickup.
2. Contact a client advisor for assistance.
3. Return items in-person at a Shinespheree store in the U.S.
Can I track my online order?
A shipping notification with tracking details will be sent via email after your order has shipped. You will receive multiple email acknowledgements if your order results in more than one shipment.
Can I ship my order to an international location?
No, currently we are only able to accept online orders to shipping addresses within the United States.
