Refund and Returns Policy for Shinespheree

Effective Date: January 15, 2025

At Shinespheree, we want to ensure you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple return and refund process. Your trust and satisfaction are important to us. Please see our detailed policy below:

1. Returns
We accept returns within 30 days of your purchase. To be eligible for a return, the product must be unused, in its original condition, and in the original packaging. Custom and personalized products cannot be returned unless they are defective.

2. Refunds
After we receive and inspect the returned product, we will notify you of your refund status. Once approved, the refund will be processed to your original payment method. Please note that refunds may take 5–10 business days to reflect in your account.

3. Non-Returnable Items
The following items are non-returnable:

  • Custom or personalized items.
  • Gift cards.
  • Sale or discounted items (unless explicitly stated).

4. Exchanges
If you would like to exchange an item, please follow the return process, and upon receipt of the return, we will issue an exchange for a different item, subject to availability.

5. Shipping Costs
Customers are responsible for return shipping fees unless the product is defective or incorrect. Shipping charges are non-refundable. In the case of a return, the cost of return shipping will be deducted from the refund.

6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery. We will provide a replacement or a full refund, depending on your preference.

7. How to Initiate a Return or Refund
To begin a return, please email Contact@shinespheree.com with your order number and the item details. Our customer service team will assist you with the return process.

8. Changes to This Policy
We reserve the right to update this policy at any time. Any changes will be posted with the updated effective date. Please review this page regularly for updates.

9. Contact Us
If you have any questions, please don’t hesitate to contact us:
Email: Contact@shinespheree.com
Phone: (218) 499-8036
Address: 1421 Highland Ave, Cloquet, Minnesota (MN), 55720

Thank You for Choosing Shinespheree
We sincerely thank you for choosing Shinespheree for your jewelry needs. Your satisfaction is our priority, and we appreciate your trust in us. We are here to assist you and ensure your experience with us is exceptional!